AB传媒聊单高成交话术

新客户询单回复话术

当有新客户询单时，我们可以这样回复：“Sorry for not replying to your message in time.hello dear，I am very glad to serve you. Do you need any help?”亲切地表达我们的歉意和服务意愿。接着询问：“What color and size do you like?”或者“bro,What size do you wear?”以及“Boss, what color do you like? All are in stock.”了解客户对颜色和尺码的喜好。还可以说：“Yes, it’s available.This is the best style we sell and has a great discount right now.”强调产品的优势和优惠。“This one is selling like hot cakes these days Please have a look at the product details”以及“Here are the details of the product, you can take a look.”引导客户查看产品细节。同时询问：“What is your height and weight? We will choose the most suitable size for you according to your height and weight.”以便为客户提供更合适的尺码选择。

增加客户的信任度回复话术

为了增加客户的信任度，我们可以这样说：“We are a global store, cash on delivery, free shipping.”表明我们的全球性和便利的服务。“Place your order now and I will get you free shipping, cash on delivery.”给予优惠政策。“I need long-term stable buyers, so please don’t worry about product quality.”让客户放心产品质量。“Honey, this is the official genuine product, the quality is very good, I believe you will buy again.”强调产品的正品和优质。“The deliveryman will send the product to your home, after payment you can check it in front of the deliveryman, if you don’t like it, I will refund you.”保障客户的权益。“Guaranteed to be the same as the genuine product. After you receive the goods, open the box and inspect the goods, and pay if you are satisfied.”让客户安心购买。甚至可以说：“We are a high imitation, I believe you also know the price of the genuine product, our quality is the same as the genuine product, or even better, our shoe factory has been making shoes for 20 years.”以另一种方式吸引客户。

引流 WhatsApp 话术

在引流到 WhatsApp 时，可以说：“If you sincerely want to buy, we can add WHATSAPP to chat, can you tell me your number?”或者“There are more styles on my WhatsApp, if you are interested, please send me your number~”。也可以问：“can you tell me your whatsapp account, it will be more convenient there”或者“You can add my WhatsApp account +, it will be more convenient there”。还可以表示：“I will add your WhatsApp to confirm the order information later”或者“ WhatsApp added”。

打消顾虑踢单成交话术

要打消客户的顾虑并促成成交，可以说：“It will take about 7-10 days for the goods to arrive at your home，of course we will expedite the delivery to you.”告知客户大致的到货时间并承诺加急。“Are you sure you want to order now? If yes, I will arrange the warehouse to ship to you now.”确认客户的购买意愿并表示会安排发货。“Do you have any concerns? tell me and i will help you”或者“Is the price more than your budget?”询问客户是否有其他顾虑。“I see here that you have read it, but haven’t read it back yet. Do you have any concerns?”关注客户的反馈。

买家下单模板话术

当买家准备下单时，可以这样指导：“Please fill in the information carefully.1.Name：2.telephone：3.City：4.zone：5.Address：”详细说明需要填写的信息。“please send me your name, phone number and address on this form so that we can ”fill out the form and place an order for you name：phone：address：”或者“Items you purchased:Color：Size：Name:Telephone:Address:city：The delivery time is about 10-15 days.price：You reply Yes or No”。最后提醒客户：“You check the information, if there is no problem, I will place an order for you”。