目录导航 
【英国/东南亚】跨境卖家RTS失败原因提示上线啦！
663适用卖家：中国内地、中国香港发货的跨境卖家
- 失败原因提示的应用场景：卖家在RTS（即卖家进行待发货处理和待揽收）阶段，会出现发货失败的情况，为了帮助卖家能及时定位到失败原因，系统将展示具体的失败原因，如下图：
注：以上截图中展示的所有数据均为虚拟的示例，仅供参考
- 失败原因提示汇总
# | EN | 中文 |
1 | Failed to mark as ready to ship because product is overweight. Please contact the seller help center. | 发货失败：商品超重。请联系商家客服团队。 |
2 | Failed to mark as ready to ship because product is oversized. Please contact the seller help center. | 发货失败：商品或包裹尺寸超长。请联系商家客服团队。 |
3 | Failed to mark as ready to ship because the address is too long. Please contact the customer to change the receiver address. | 发货失败：收货地址字段超长。请联系买家修改地址。 |
4 | Failed to mark as ready to ship due to an invalid shipping address. Please contact the customer to change the receiver address. | 发货失败：收货地址不恰当。请联系买家修改地址。 |
5 | Failed to mark as ready to ship due to an invalid product name. Please contact the seller help center. | 发货失败：商品名称不恰当。请联系商家客服团队。 |
6 | Failed to mark as ready to ship due to an invalid postcode. Please contact the customer to change the receiver address. | 发货失败：邮编不恰当。请联系买家修改地址。 |
7 | Failed to mark as ready to ship because there is no available logistics route. Please contact the seller help center. | 发货失败：无可用物流线路。请联系商家客服团队。 |
