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【英国/东南亚】如何拒绝买家的售后申请？
931本文将带您了解如何拒绝买家提出的售后申请，以及你在拒绝时需要提供什么材料。
当您收到买家的售后申请时，您可以根据申请的原因或与买家沟通的结果批准或拒绝该申请。
在您拒绝买家的售后申请时，您可以根据不同的买家申请原因选择不同的拒绝理由，也需要针对选择的不同拒绝理由，根据页面提示上传文字/图片证据。
拒绝理由和所需证据的详细信息您可以查看：
售后类型 | 商家拒绝理由 | 拒绝理由说明 | 是否必填证明材料 | 所需证明材料 |
订单取消申请 | Product has been packed | 商品已打包，无法支持取消 | 否 | -Photo(s) of the package or other certification materials |
| Reached an agreement with the buyer | 与买家沟通后支持取消 | 否 | -Photo(s) of communication record screenshot |
| | | | |
已发货未妥投-订单仅退款申请 | Unable to change address | 由于买家的原因导致地址错误，并且商品在运输中，不支持仅退款 | 否 | / |
| Reached an agreement with the buyer | 与买家沟通后支持仅退款 | 是 | -Photo(s) of communication record screenshot |
| | | | |
已妥投-订单仅退款申请 | Need to apply for refund&return | 商品已发货，不支持仅退款，需买家申请退货退款 | 否 | / |
| Buyer's responsibility for incorrect address | 由于买家的原因地址错误，商品已妥投，不支持仅退款 | 是 | -Photo(s) of the order address information screenshot -Photo(s) of logistics endprocess information screenshot -Photo(s) of communication record screenshot |
| Item is correct | 商品与描述相同，不支持仅退款 | 是 | -Photo(s) of goods shipped -Photo(s) of the description of user order goods -Photo(s) of communication record screenshot |
| Products will be sent separately | 商品将分包发送，非缺件，不支持仅退款 | 是 | -Photo(s) of the reissue goods orders |
| Product functions well/Buyer use in wrong way | 商品功能齐全，不支持仅退款 | 是 | -Photo(s) of the product function display |
| Reason is unclear or lack of evidence | 买家售后申请原因不明确或无证据，不支持仅退款 | 是 | -Reason of rejection |
| Reached an agreement with the buyer | 与买家沟通后支持仅退款 | 是 | -Photos of communication record screenshot |
| | | | |
已妥投-订单退货退款申请 | Item is correct, evidence is required from Seller | 商品与描述相同，买家售后申请原因不明确，需补充材料 | 是 | -Photo(s)/video of goods shipped -Photo(s) of the description of user order goods -Photo(s) of communication record screenshot |
| Products will be sent separately | 商品将分包发送，非缺件，不支持退货退款 | 是 | -Photo(s) of the reissue goods orders |
| Product functions well/Buyer use in wrong way | 商品功能齐全，不支持退货退款 | 是 | -Photo(s) of the product function display |
| Reason is unclear or lack of evidence | 买家售后申请原因不明确或无证据，不支持退货退款 | 是 | -Reason of rejection |
| Reached an agreement with the buyer | 与买家沟通后支持退货退款 | 是 | -Photos of communication record screenshot |
| | | | |
仅退款申请已通过-拒绝签收退回包裹 | The product returned is not the product that was sent | 买家退回的商品不是卖家寄出的产品，卖家拒收 | 是 | -Photo(s) of the received product -Photo(s) of outer packaging |
| I haven't received the package | 卖家没有收到包裹 | 否 | / |
| Product is damaged or used | 发货的商品状况良好，但买家退回的商品有损坏或有明显使用痕迹，卖家拒收 | 是 | -Photo(s)/video of the defective product; -Photo(s) of outer packaging |
| Missing products and/or product parts | 发货的商品状况良好，但买家退回的商品有缺件，卖家拒收 | 是 | -Photo(s)/video of the defective product; -Photo(s) of outer packaging |
